Hi Nadine,
Same here, all our paperwork was submitted and well sorted by our agent. We have applied on the 25th of June 2018. After 13 month we got a message from CO that they request another English test, although my wife had a valid one with way above requested level uploaded and 3 years in the country. Our agent tried twice to send them a message to clarify and called as well but no response. She has done the test again in less than 28 days and uploaded. Nothing heard since then! By the way, we got the info that emails to "adelaide.gsm.team10" obviously not going through and land somewhere.
We have also no intention of moving to the city and like to stay regional, but it is so nerve-wracking not be able to move on with life and really settle.
All the best everyone!